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FlowLine VoIP

Features

VoIP features engineered for reliability and scale.

Deliver exceptional customer experiences with intelligent call handling and unified analytics.

FlowLine VoIP features

Smart Routing

Match every caller with the right agent instantly.

Use skill-based routing, time-based schedules, and priority logic for shorter wait times.

Smart routing
IVR

IVR and Auto Attendant

Create intuitive call flows that feel human.

Guide callers with clear menus, conversational prompts, and self-service routing.

Call Recording

Capture every conversation for QA and compliance.

Store encrypted recordings, tag key moments, and review transcripts.

Encrypted storage

Secure recordings with role-based access controls.

Smart search

Find calls by tags, keywords, or sentiment markers.

Compliance ready

Retention policies for regulated industries.

Analytics

Measure what matters across every call journey.

Real-time dashboards track SLA, abandonment, and agent performance.

Analytics
Security

Security

Enterprise security built into every call.

TLS, SRTP, and fraud detection protect voice traffic end to end.

  • Encrypted signaling and media
  • Geo-fencing and fraud alerts
  • Role-based access controls

Compliance

Meet industry standards with built-in controls.

Retention policies, consent prompts, and audit-ready logs keep your teams aligned with regulations.

  • Configurable retention windows
  • Consent and notification rules
  • Audit trails and access history
Compliance controls
Team inbox

Team Inbox

Keep every conversation assigned and accountable.

Share call notes, assign follow-ups, and collaborate on customer issues in one inbox.

Shared ownership Internal notes SLA tracking Collaboration

Mobile and Desktop Apps

Stay connected from any device.

Take calls, transfer, and manage presence from iOS, Android, Windows, and macOS.

  • One number across devices
  • Push-to-talk and call flip
  • Real-time presence updates
Mobile and desktop apps
AI summaries

AI Summaries

Turn every call into actionable insight.

Automatic summaries, sentiment, and next-step highlights reduce manual wrap-up.

Auto summaries Sentiment Action items Keyword alerts

Upgrade your call stack

Deliver a premium voice experience across every channel.

Switch to FlowLine VoIP for features that move with your team.

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